Legal
Grievance Redressal
Three steps, each with a published timeline. Escalation is not a favour — it is a route we are obliged to keep open.
- 01
Raise it on the booking
Every booking carries a Raise an issue action. Support in Hyderabad picks it up first and has the booking, the estimate and the receipt already in front of them.
First response target: 2 working days
- 02
Escalate to the grievance officer
If it is still unresolved, ask for escalation. The grievance officer's name and address are published in the app and provided on request.
Resolution target: 15 working days
- 03
External redressal
If you remain dissatisfied you may approach the appropriate consumer forum. A complaint about clinical conduct belongs with the treating professional's own registering council.
The registering authority is shown on every verification result
Where to write
Contact for grievances
- Grievance officer
- grievance@homedi.in
- General support
- support@homedi.in
- By phone, 8am – 10pm, every day
- Call HoMedi support, toll free: 1800 889 9530
- Registered office
- Hyderabad, Telangana, India
This route is not monitored for emergencies. In a medical emergency, call 108 or go directly to your nearest hospital.